Dragon Pearl Tea has been frisked! We make every effort to ensure customer satisfaction, and it shows in the responses we get from customers as well as on paper. Here is a direct quote from a customer from May 2008:
Not only is it is the best tea i ever tasted, but on top of that your customer service is outstanding.
I will buy only from your company in the future.
Thank you so much.
The Better Business Bureau engages Principle of Trust that we agree with. Once we went through their accreditation process, they gave us an initial AA rating. Nice! This way customers can have confidence ordering from us directly as well as trusting our products in the store.
We plan to keep our unconditional guarantee policy in place to ensure continued customer satisfaction: if any customer is ever unhappy with any Dragon Pearl product, for any reason, they can return it for a replacement or a refund.
Our BBB Profile can be viewed here: http://www.bbbonline.org/cks.asp?id=107060419057